Purchases from Mercari, Yahoo Auctions, Rakuma and other C2C marketplaces
These platforms are run by individual sellers, so there is a risk of counterfeit items or products that do not match the original description.
Aiyu Japan acts only as a purchasing agent and cannot guarantee authenticity.
If the item arrives fake or different:
- Aiyu Japan cannot provide direct refunds.
- We can assist in reporting the seller/platform, but the final decision depends on them.
- Refund approval is not guaranteed.
Before purchasing, we recommend:
- Check seller ratings.
- Verify real product photos.
- Contact us if you have doubts before placing the request.