Privacy Policy

1. Introduction

This Privacy Policy explains how Aiyu Japan, operated by Serrudo 合同会社 (Serrudo Gōdō Gaisha) ("we," "our," or "the Company"), collects, uses, and protects the personal information of users ("you," "your," or "the Client") who access our website or use our services.

By using Aiyu Japan's website or services, you agree to the practices described in this Privacy Policy.

2. Operator Information

3. Information We Collect

Aiyu Japan collects only the information necessary to operate our purchasing, storage, and shipping services effectively.

We may collect:

• Personal identification data: full name, address, phone number, email, and country of residence.
• Order information: product links, shipping preferences, and related purchase details.
• Payment information: transaction identifiers and billing details (handled securely via third-party processors).
• Communication data: messages sent via our contact forms, email, or official support channels.
• Technical data: IP address, device type, browser, and cookies (for analytics and website functionality).

We do not collect sensitive data such as personal IDs, tax numbers, or credit card numbers directly.

4. How We Use Your Information

Your personal data is used solely for the following purposes:

• To process and manage product purchases and shipments.
• To communicate with you regarding your orders, inquiries, or account.
• To issue invoices, receipts, and notifications related to payments.
• To improve our website experience and customer service.
• To comply with legal obligations under Japanese law.

Aiyu Japan does not sell, rent, or trade personal information to any third party.

5. Payment Processing

All payments are handled through secure and verified third-party payment providers, including Stripe, PayPal, Wise, and Japanese domestic banks.

Aiyu Japan does not store or have access to your full credit card or bank account information. All payment data is encrypted and processed in accordance with the privacy policies of each payment provider.

6. Data Storage and Retention

Personal information is stored securely on servers located in Japan. We retain customer information only for as long as necessary to fulfill the purposes described above or as required by law.

When data is no longer needed, it is deleted or anonymized in a secure manner.

7. Data Sharing

Aiyu Japan may share minimal necessary information with:

• Shipping carriers (e.g., Japan Post, Yamato, DHL) to fulfill delivery.
• Payment processors (e.g., Stripe, PayPal, Wise) for payment verification.
• Legal authorities if required by law, regulation, or valid court order.

We do not share personal data for advertising or marketing purposes.

8. International Data Transfers

As an international service, some information may be transferred to or processed in countries outside Japan (e.g., when shipping to a customer's country). In such cases, we ensure appropriate security measures to protect personal data according to Japanese privacy law (APPI) and international standards.

9. Cookies and Analytics

Our website uses cookies to ensure proper functionality, security, and basic analytics. Cookies may collect anonymous data such as page visits, browser type, or session duration.

You may disable cookies in your browser settings; however, some features of the website may not function properly without them.

10. User Rights

You have the right to:

• Request access to your personal data.
• Request correction or deletion of inaccurate information.
• Withdraw consent to the processing of your data.
• Request a copy of the data we hold about you (where applicable).

To exercise these rights, contact us at support@aiyujapan.com. We will respond to all valid requests in accordance with Japanese law and reasonable commercial practices.

11. Data Security

Aiyu Japan employs physical, electronic, and administrative measures to safeguard personal data against unauthorized access, loss, or misuse. Despite our best efforts, no online system can guarantee absolute security, and users share information at their own discretion.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal requirements. Any updates will be posted on this page with the revised date. Continued use of our services after such changes constitutes acceptance of the updated policy.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Japan. Any disputes arising from or relating to this policy shall fall under the exclusive jurisdiction of the courts of Osaka, Japan.

14. Contact

For any questions or requests related to your personal data, please contact: