Aiyu Japan Additional Services: What They Are and When to Use Them
Learn how to request Aiyu Japan Additional Services from Storage.
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HELP GUIDE · STORAGE
Aiyu Japan Additional Services:
what they are and when to use them
Before requesting international shipping for your items, you can request additional services to inspect, photograph, protect, or better prepare your packages inside Aiyu Japan’s warehouse.
First, the basics
What are Additional Services?
Additional Services are optional services you can request for an item that is already available in Aiyu Japan’s warehouse. They are designed to give you more control before your purchases are shipped internationally.
For example, you can request a photo to check the contents, individual protection to better protect an item, a specific measurement if you need to confirm dimensions, or a basic function check for certain electronic products.
These services are not mandatory. They are intended for cases where you want to inspect, protect, or better prepare a package before consolidation or international shipping.
📷
Inspect
Request photos, video, or a specific check before shipping.
🛡️
Protect
Add individual protection for items that need extra care.
📏
Prepare
Request measurements, checks, or volume reduction when needed.
Where to request them
How to find Additional Services in your account
Additional Services are requested from the Storage section. This is where you can see the items that are already available in Aiyu Japan’s warehouse.
01
Open your dashboard
Log in to your Aiyu Japan account from the website.
02
Go to Storage
Open the section where your available items are displayed.
03
Select an item
Choose the package or product you want to request a service for.
04
Tap Additional Services
A window with the available options will open.
05
Confirm your request
Select the service you need and confirm it from your dashboard.
Available options
Available Additional Services
Below you can see what each service is for and when it may be useful to request it.
📦
Content Photo
Free for 7 days
We open the shipping box and take a photo of the product while the product packaging remains closed.
Useful for: visually confirming that the received package matches the expected product before requesting other services or international shipping.
🔍
Detailed Photo
¥500
We open the original packaging and take detailed photos so you can check the item’s visible condition or possible visible damage.
Useful for: second-hand items, collectibles, delicate products, or purchases where you want a closer look at the contents.
🛡️
Individual Item Protection
¥500
We add extra individual packaging, such as bubble wrap or additional protection, applied to the item.
Useful for: fragile items, collectible boxes, products with delicate packaging, or items you want to protect better inside the shipment.
⚙️
Function Check / Test
¥700
We check whether the product turns on and works correctly, either with batteries or connected to power. Please specify the exact item and the quantity you want tested.
Useful for: electronic items, light sticks, small devices, or products that require a basic function check before shipping.
🎥
Product Video
¥1200
A video of up to 1 minute showing the unboxing and the condition of the contents.
Useful for: high-value products, collectibles, or items where you want a clearer visual check than photos alone.
📉
Figure Volume Reduction
¥300
A service for anime figures. It includes opening the box, protecting the figure, and flattening the original box. Please select the number of figures.
Useful for: reducing space in large boxes and helping reduce volumetric weight when the original packaging takes up too much room.
📏
Measurement / Specific Check
¥500
We perform a specific measurement or check requested by the customer. Please clearly indicate which dimension, detail, or feature you would like us to verify.
Useful for: confirming measurements, checking a specific part of the product, or verifying a particular feature before shipping.
Before confirming
Important information about Additional Services
Before requesting a service, make sure you know what you need to confirm and leave clear instructions when the service requires specific details.
Payment
The total cost of Additional Services is automatically added to the international shipping invoice.
Free photos
The free reception photo is removed from the system after 72 hours.
Clear instructions
For checks, measurements, or function tests, please state exactly what you want us to verify.
Important: some services require opening the shipping box or the original product packaging. If you want to keep the packaging unopened, carefully review the service type before confirming your request.
Recommendations
When should you request an Additional Service?
It may be useful to request an Additional Service when the item is delicate, collectible, second-hand, expensive, difficult to replace, or when you need to confirm a specific feature before shipping it internationally.
🧸
Figures and collectibles
To check condition, add protection, or reduce volume when the packaging is large.
💡
Electronics and light sticks
To request a basic power-on or function test.
🎁
Resale products
To request detailed photos and better check the item’s visible condition.
📦
AIYU JAPAN · STORAGE
Do you have items available in the warehouse?
Open the Storage section, select the item you want to review, and request the Additional Service you need before consolidating or shipping your package.
