How to Use Japanese Forwarding Address to Buy from Japan
Learn how a Japanese forwarding address lets you shop from Japanese stores, receive packages locally, consolidate orders, and ship worldwide.
Guide · Forwarding Service
Your address in Japan
Shop at any Japanese store. We receive it, store it and ship it to you.
What it is
A Japanese address in your name
Many Japanese stores only ship within Japan. With our Forwarding Service, you buy and pay directly at the store using our Osaka warehouse address. We receive the package, add it to your account and ship it to you whenever you're ready.
Best for stores that don't ship abroad, buying from several stores, or combining everything into one box.
Step by step
How it works in 6 steps
STEPS 01 – 03
You shop
Create your account
It's free. Sign up here.
You already have an account
Your address is in My account.
Copy your address
Exactly as shown in your account, with your Aiyu ID.
Shop at Japanese stores
Use your Aiyu address as the delivery address. See popular stores.
STEPS 04 – 06
We handle the rest
We receive your package
We add it to your account, usually within 24–48 hours, and email you.
We store or combine it
Storage and consolidation are free.
You pay and we ship
Choose a shipping method, pay for shipping and track your box. Want to estimate the cost? Use the shipping calculator.
Video · 40 s
Watch it in 40 seconds
Your address
Your Japanese address, ready to copy
Find it in My account and copy it exactly: name, postal code, address (street and building number), phone number and Aiyu ID.
Keep the tracking number the store gives you in case you need to check your order.
Before you buy, check that the item can be shipped to your country.
Always include your Aiyu ID. It tells us the package is yours. Without it, we have to verify it with the tracking number, the sender and your receipt, which takes longer. Package marked as delivered but not in your account? Here's what to do.
Fees
How much it costs
RECEIVING EACH PACKAGE
¥1,000 per package
You pay nothing when it arrives. It's charged together with your international shipping. If a store splits your order into several boxes, each one counts as a package.
Included for free
Your account and your Japanese address
Package registration in your account and email notice
Storage, currently with no time limit
Standard consolidation into one box
See additional services (optional)
Request them before we prepare your box; they're paid with shipping.
Want to know what international shipping will cost? Estimate it here.
Storage & consolidation
Store your purchases and combine them into one box
Your packages arrive on different days
We combine them into 1 box
Free
We store your packages for free while you wait for other orders and keep each product's original box. Whenever you're ready, we combine them into one box for shipping.
Combining usually saves money, but it depends on the final weight and size. Compare with the calculator or read how to reduce your shipping costs.
Before you buy
What you can and can't ship
We ship
- Figures, cards, plushies and merch
- Clothing, shoes and accessories
- Manga, books and video games
- Cosmetics, creams and sunscreen with less than 24% alcohol
Ask first: depends on the country
- Non-perishable food and supplements
- Devices with installed batteries
- Watches, jewelry and metal items
- Large, heavy, fragile or high-value items
We don't ship
- Loose lithium batteries and power banks
- Wireless earbuds and charging cases
- Perfume
- Aerosols, gases and pressurized containers
- Cosmetics with more than 24% alcohol
- Perishable food
- Cigarettes and vapes
- Illegal, counterfeit or dangerous items
Avoid these mistakes
Buying without your Aiyu ID.
Copying the address wrong: double-check the street and building number.
Buying a prohibited item without asking: it can't be shipped and may have to be disposed of.
Full list in the restricted items guide. Taxes in your country: customs and taxes.
FAQ
What people ask us most
How long until my package shows up in my account?
We usually register it within 24–48 hours after it reaches the warehouse and email you. If the tracking says “delivered” and you can't see it, follow these steps.
When do I pay the ¥1,000 per package?
When you pay for international shipping. Nothing is charged when the package reaches the warehouse.
How long can you store my packages?
Storage is currently free with no time limit. Any change will be announced in advance in our News.
The store sent my order in several boxes. Do I pay more?
Yes: each package that arrives counts separately (¥1,000 each). You can then combine them into one box for free.
Can you check or photograph what arrived?
Yes. Request a detailed photo (¥500) or a product video (¥1,200) before we prepare your box. See additional services.
Which countries do you ship to?
Latin America, the United States, Canada, Europe, Asia, Australia and more, with Japan Post (EMS and Airmail), DHL, UPS and Aiyu Air for Paraguay. See countries · Shipping methods.
Still have questions? Message us through Contact or on our Discord. You can also visit the Help Center.
Shop in Japan. We'll handle the rest.
Create my free account → See my Japanese address → Estimate my shipping
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