My package shows as delivered in Japan. Why is it not in my account yet?
Learn why a package may show as delivered in Japan but not yet appear in your Aiyu Japan account, and what information to send for review.
Support guide
My package shows as delivered in Japan. Why is it not in my account yet?
When tracking shows delivery in Japan, it means the carrier has marked the package as delivered to the Japanese address. However, appearing inside your Aiyu Japan account requires an additional internal registration process.
The delivery status belongs to the Japanese carrier tracking. Registration in your Aiyu Japan account is a separate step, where our team identifies the package, checks the available information, and links it to the correct user.
1
Delivered by the carrierThe package was marked as received at the Japanese address.
2
Registered in your accountThe package was identified by Aiyu Japan and linked to your user account.
Why it may take a little longer
Registration time may vary depending on the number of packages received, how clear the shipping label is, whether the AJ code is included, the name used for the purchase, and whether the package needs manual review.
Internal review after carrier delivery
Process
From delivered tracking to account registration
Registration does not happen automatically at the exact same time as the carrier delivery. First, the package must be received, identified, and correctly linked to an account.
1
The store ships the package
The Japanese store sends the order through a local carrier.
2
Tracking shows delivery
The carrier marks the package as delivered in Japan.
3
The warehouse receives it
The package enters Aiyu Japan's internal receiving flow.
4
The AJ code is checked
Our team reviews the label, name, tracking number, and available purchase information.
5
It appears in your account
Once identified, the package is registered in your dashboard.
Common reasons
Why it may not show in your account yet
⏱
It was delivered recently
The tracking may update before our team completes the internal registration.
AJ
The AJ code is missing
If the package does not include your AJ code, it may require manual review to identify it.
2
The store split the order
One order may arrive in several boxes, on different dates, or with different tracking numbers.
ID
The details do not match
If the name, address, or reference was entered differently, it may take longer to confirm the correct user.
休
Weekend or holiday delivery
If the package arrives outside operating hours, registration may take a little longer.
?
It needs verification
In some cases, the label, sender, or order information must be reviewed manually.
Before contacting us
What to check first
The tracking shows the package was delivered in Japan.
The address included your AJ code.
The store may have shipped the order in multiple packages.
The name used for the purchase matches your account.
You have the order number or purchase confirmation.
The package was not delivered during a weekend or holiday.
Required details
Information that helps us find your package
The more information you provide, the easier it is for our team to review the package and link it correctly to your account.
AJ codeHelps us identify your Aiyu Japan account.
Japanese tracking numberHelps us review the delivery status and carrier.
Name used for the purchaseImportant when the label does not include the AJ code.
Store or sellerHelps identify the sender or the related order.
Order numberAllows us to match the package with the original purchase.
Order screenshotUseful when the shipping label does not show clear information.
AJ
If you forgot to include your AJ code
It does not necessarily mean the package is lost. However, it may take longer to identify because our team needs to review the tracking number, sender, label, and details provided by the customer.
Split orders
One order may arrive in several boxes
Some Japanese stores split one order into multiple shipments. This can happen because of separate stock, different warehouses, different shipping dates, or product size.
2
Each package is registered separately
If the store ships one order in several boxes, each received package is reviewed and registered separately. If you use a Japanese forwarding address or locker service, the receiving fee applies per package received.
When to contact support
When it is best to send an inquiry
If tracking shows delivered and the package still does not appear in your account after a reasonable amount of time, you can contact support with the shipment details.
!
Avoid sending an incomplete inquiry
To review the case correctly, please include the tracking number, AJ code, store, name used for the purchase, and the order confirmation or screenshot.
Does your package show as delivered, but it is still not in your account?
Send us the tracking number, your AJ code, the store name, and the purchase confirmation so our team can review the case.
