My package shows as delivered in Japan. Why is it not in my account yet?
When tracking shows delivery in Japan, it means the carrier has marked the package as delivered to the Japanese address. However, appearing inside your Aiyu Japan account requires an additional internal registration process.
“Delivered” does not always mean “registered”
The delivery status belongs to the Japanese carrier tracking. Registration in your Aiyu Japan account is a separate step, where our team identifies the package, checks the available information, and links it to the correct user.
Why it may take a little longer
Registration time may vary depending on the number of packages received, how clear the shipping label is, whether the AJ code is included, the name used for the purchase, and whether the package needs manual review.
From delivered tracking to account registration
Registration does not happen automatically at the exact same time as the carrier delivery. First, the package must be received, identified, and correctly linked to an account.
The store ships the package
The Japanese store sends the order through a local carrier.
Tracking shows delivery
The carrier marks the package as delivered in Japan.
The warehouse receives it
The package enters Aiyu Japan's internal receiving flow.
The AJ code is checked
Our team reviews the label, name, tracking number, and available purchase information.
It appears in your account
Once identified, the package is registered in your dashboard.
Why it may not show in your account yet
It was delivered recently
The tracking may update before our team completes the internal registration.
The AJ code is missing
If the package does not include your AJ code, it may require manual review to identify it.
The store split the order
One order may arrive in several boxes, on different dates, or with different tracking numbers.
The details do not match
If the name, address, or reference was entered differently, it may take longer to confirm the correct user.
Weekend or holiday delivery
If the package arrives outside operating hours, registration may take a little longer.
It needs verification
In some cases, the label, sender, or order information must be reviewed manually.
What to check first
Information that helps us find your package
The more information you provide, the easier it is for our team to review the package and link it correctly to your account.
If you forgot to include your AJ code
It does not necessarily mean the package is lost. However, it may take longer to identify because our team needs to review the tracking number, sender, label, and details provided by the customer.
One order may arrive in several boxes
Some Japanese stores split one order into multiple shipments. This can happen because of separate stock, different warehouses, different shipping dates, or product size.
Each package is registered separately
If the store ships one order in several boxes, each received package is reviewed and registered separately. If you use a Japanese forwarding address or locker service, the receiving fee applies per package received.
When it is best to send an inquiry
If tracking shows delivered and the package still does not appear in your account after a reasonable amount of time, you can contact support with the shipment details.
Avoid sending an incomplete inquiry
To review the case correctly, please include the tracking number, AJ code, store, name used for the purchase, and the order confirmation or screenshot.
Does your package show as delivered, but it is still not in your account?
Send us the tracking number, your AJ code, the store name, and the purchase confirmation so our team can review the case.
