First Time Guide

    Everything you need to know to start buying authentic Japanese products with Aiyu Japan

    User Guide · Sections 21 to 23

    Restrictions & Conditions

    Verify which items can be purchased and shipped from Japan to avoid unauthorized orders, customs delays, or unnecessary return costs.

    21

    Restricted or Prohibited Items

    We adhere to international aviation safety and Japanese export laws. The following goods cannot be shipped or require strict conditions.

    Strictly Prohibited Items

    Not allowed
    Sprays and aerosols

    Not accepted.

    Not allowed
    Fireworks and explosives

    Not accepted.

    Not allowed
    Weapons, ammunition, knives and dangerous items

    Not accepted if prohibited by law or carriers.

    Not allowed
    Loose batteries

    Not accepted for international shipping.

    Not allowed
    Power banks / portable battery chargers

    Not accepted.

    Not allowed
    Wireless earphones and charging cases

    Not accepted.

    Not allowed
    E-cigarettes / vapes

    Not accepted.

    Not allowed
    Cigarettes

    Not accepted.

    Not allowed
    Adult products prohibited by Japan Post or carriers

    Not accepted according to Japan Post and active carrier rules.

    Not allowed
    Counterfeit products, illegal replicas or controlled substances

    Not accepted.

    Not allowed
    Flammable or dangerous products

    Not accepted if they violate international transport standards.

    Items with Special Conditions

    Perfumes, sunscreens and similar liquidsCould only be accepted if they meet carrier rules, alcohol limits and applicable flash/ignition point.
    Consult
    Snacks, sweets, vitamins and supplementsCan be accepted depending on the destination country and its import restrictions.
    Allowed
    Products with internal batteryOnly for countries and methods that accept batteries. Maximum 2 products with battery per package.
    Consult
    Nintendo Switch (example)Would not be accepted in a single package because it counts as 3 batteries: console + two Joy-Cons.
    Consult
    Electronics without batteryCan be accepted if they do not violate destination country or carrier restrictions.
    Allowed
    Check the official list of prohibited and restricted items
    22

    Available Countries

    We dispatch orders across Latin America, North America, Europe, and Asia via Japan Post, private couriers, and dedicated services.

    International coverage
    Countries available for shipping with Aiyu Japan
    🇵🇾 Paraguay

    Preferential service featuring Private Air and Private Sea shipping with dedicated clearance and commercial coverage.

    🇺🇸 United States

    Shipments with automated tariff prepayment (12.5% + ¥1,400 fee) for expedited entry through US Customs.

    23

    Important Policies

    Summary of key terms governing the intermediary, procurement, and package custody relationship.

    Legal operator

    Aiyu Japan is operated by SERRUDO LLC (合同会社).

    Intermediary

    Aiyu Japan acts as a purchasing and logistics intermediary. It is not the seller, manufacturer or official distributor of the products.

    Customer responsibility

    The customer must provide correct links, correct variants, real shipping data and content/value declaration for locker.

    No default inspection

    Packages are not opened or inspected internally unless requested or for operational/safety needs.

    Refunds

    Normally performed as internal non-withdrawable credits.

    Credits

    Can be used for purchases and international shipments; cannot be withdrawn as money.

    Customs declaration

    Aiyu Japan always declares the real value. It does not under-declare or declare as a gift.

    Damage and loss

    Aiyu Japan helps with carrier claims, but cannot refund without evidence such as photos or videos.

    User conduct

    Aiyu Japan may refuse service for fraudulent, suspicious use, prohibited products or inappropriate communication.