Aiyu Japan informs all customers that, starting from April 2026, we will strictly apply our real purchase value declaration policy to all international shipments handled through our Shopping Agent Service.
⚠️ Requests to modify, reduce, adjust, or declare values different from the actual amount paid by the customer will not be accepted.
This measure reflects our commitment to operating in a transparent, orderly, and regulation-compliant manner in Japan, while helping prevent customs verification issues, requests for additional documentation, delays, or inspections by the relevant authorities.
📦 Current exception: Locker Service
For shipments handled through our Locker Service, customers may indicate the value to be declared only by sending a formal email confirmation to:
The email must include the requested declared value and the corresponding Shipping ID.
🛡️ Shipment responsibility and insurance
In the event of loss, claim, damage, customs investigation, or any incident related to shipment insurance, Aiyu Japan’s responsibility and any possible compensation will be strictly limited to the value declared by the customer at the time of authorizing the shipment.
Aiyu Japan will not assume responsibility for any difference between the real value of the contents and the value voluntarily declared by the customer.
We appreciate your understanding and cooperation as we continue to operate under safe, transparent, and regulation-compliant procedures.
For inquiries or assistance, our team is available through our official channels or by email at:
Aiyu Japan – SERRUDO 合同会社
April 2026