Main channel
Email:info@aiyujapan.com. The usual first response time is one to two business days; An investigation with third parties may require more time. Holidays and Japanese time may affect attention. An initial response does not equate to a final resolution.
What information to include
- Your ID AJ and the account email, if you are already registered; We also answer questions before registration.
- Related order, item, or shipment ID.
- A brief description of what happened and the solution you are requesting.
- Photos, invoice or tracking only when relevant.
Do not send passwords, verification codes, or full card numbers. For ID documents, wait for instructions from an authorized channel.
Prepare your inquiry
This form prepares an email for you to review and send from your application. It does not automatically create a ticket or submit data.
Purchases, customs and privacy
For an urgent cancellation, identify the order and request to stop it before it is executed; Sending the message does not guarantee its stopping. For damage or shortages, keep product and packaging and consult Claims.
To exercise data rights, please indicate “Privacy” in the subject line. You can also use the legal complaint mechanisms that correspond to you without the obligation to first exhaust this channel.
Visits and reception of packages
We do not offer in-person pickup. To send a purchase to the locker, use your account address and your ID AJ. Do not use the corporate profile address without verifying that it matches the receiving instructions.