Back to News
    Nov 1, 2026 · General notices

    Updated - Mercari: Pending orders processed; service still undergoing maintenance

    In short

    We'll complete the pending purchases in the queue and refund any that weren't made. You can still pay to reserve them; we'll make the purchases once maintenance is complete.

    The pending purchases of the products in the queue were completed. In cases where a product could not be purchased, the amount paid was refunded to the user's Aiyu Japan wallet.

    Our service with Mercari is still undergoing maintenance. During this period, you can make a payment to reserve the product; the purchase will be processed once maintenance is complete, subject to product availability. If the product is unavailable, the funds will be refunded to your account.

    We appreciate your understanding.

    Questions about this notice?

    Write to us at info@aiyujapan.com, or open a ticket from your order with the Help button.

    See FAQ