Because the platform lets us register the product link, quantity, variants, notes, payments, and request status in an organized way. Messages can be used for guidance, but purchases should be managed through the website to reduce errors and keep proper tracking.

If the price changes before the purchase is completed, the request may need to be reviewed. Final availability and pricing always depend on the Japanese store or seller at the time of purchase.

If the item sells out before the purchase is completed, the customer will be informed according to the request status. Aiyu Japan cannot guarantee stock, as availability depends on the store or seller.

It depends on the request status. If it has not been processed yet, it may be possible to correct details. If the purchase has already been completed, changes or cancellations may not be possible.

Yes, as long as the store allows the purchase. The item will be received at our warehouse when the store ships it, which may take weeks or months depending on the release date indicated by the store.

The case will be reviewed based on the information received from the store. Cancellations, stock changes, and order rejections depend on the Japanese store or seller.

Each received package is registered separately. If you are using our Japanese forwarding address service, the JPY 1,000 package reception fee applies to each package received.

If several items arrive inside one package, they are registered as one received package. Handling depends on how the store shipped the order and which service was used.

The package may take longer to identify. To help locate it, you may need to provide the tracking number, the name used for the purchase, the store name, proof of purchase, and order details.

First, check that your AJ code and address were entered correctly. If the package does not appear after a reasonable time, contact customer support with the tracking number, store name, name used for the purchase, and proof of purchase.

Yes. Consolidation is included at no additional cost. It allows several items or packages available in storage to be prepared within one international shipping process.

Yes, as long as the items are available in your account and can be shipped together according to restrictions, weight, dimensions, and shipping method availability.

It depends on the process status. If consolidation has not been prepared yet, it may be possible. If the package has already been prepared or invoiced, it may require a new handling process or deconsolidation.

Deconsolidation has a JPY 1,000 administrative fee. This is because the team must repeat part of the process, separate items, reorganize the package, and in some cases use materials again.

Not always. Consolidation can help organize and optimize a shipment, but the final cost depends on actual weight, dimensions, destination country, available shipping method, and product type.

Because some shipping methods consider volumetric weight. A large box may take up more space even if it is not heavy, which can increase the shipping quote.

You can request them from the Storage section by selecting the available item and choosing the additional services option.

Detailed Photos are useful for used items, collectibles, delicate products, high-value items, or purchases where you want to better review the visible condition before international shipping.

Yes. Detailed Photos may require opening the original packaging to better review the contents. If you want to keep the packaging unopened, please review carefully before requesting this service.

It is recommended when the item is fragile, has a collectible box, has delicate packaging, or when you want extra protection before international shipping.

Not necessarily. This service may include flattening the original box to reduce volume. It is not recommended if you want to keep the box in collectible condition.

Because the cost depends on the actual weight, real dimensions, destination country, available shipping method, and characteristics of the prepared package.

We can provide general guidance, but the final cost can only be calculated correctly once the package is at the warehouse and the real weight and dimensions are known.

This may be due to the destination country, carrier restrictions, weight, dimensions, product type, or current service availability.

It may be possible depending on the product type. For figures, a volume reduction service is available, but it should be requested with the understanding that it may affect the original box.

Available options will be reviewed according to the product, destination country, and carrier. Some items may not be accepted by certain methods or may not be eligible for international shipping.

For purchases managed by Aiyu Japan, the real amount paid for the products is declared.

No. We cannot declare a lower value than the real amount paid in order to reduce taxes or customs charges.

It depends on the country and shipping method. Taxes, duties, or import charges may be applied by the destination country's customs authority and are the responsibility of the recipient.

Not necessarily. Even when a shipment is legally marked as a gift, customs may still assess taxes based on the declared value and the destination country's regulations.

No. Inspections, review times, import taxes, and customs decisions depend on the customs authority of the destination country.

Aiyu Japan purchases according to the link and instructions provided by the customer. We cannot physically inspect the item before purchasing it because it is still with the seller or store.

No. We do not provide professional authentication. For used or resale items, purchases are made according to the information published by the store or seller.

Yes. You can request Detailed Photos from additional services to better review the visible condition of the item received.

It depends on the store or seller's policy. On resale platforms, many items are sold under specific conditions and returns or claims are not always accepted.

Yes, in some cases we can make in-store purchases in Osaka, as long as the request is reviewed and confirmed in advance.

At the moment, our in-store purchase service is available only in Osaka. Requests outside Osaka may be reviewed, but they are not part of our regular service and require prior confirmation from Aiyu Japan.

The in-store visit fee is JPY 3,000 per visit, in addition to the regular purchase service fee per item when applicable. Transportation or other necessary expenses may also apply.

No. We can attempt the purchase if the service has been confirmed, but we cannot guarantee availability, entry slots, access, stock, or the final result of the event.

Credits are available balance inside your Aiyu Japan account. They can be used for eligible payments within the platform.

You may receive credits from top-ups, approved adjustments, refunds, or available balance that can be used for future purchases, shipments, or requests.

The case will be reviewed according to the request and payment status. When applicable, the balance may remain available as credits for future use.

An invoice may include international shipping, additional services, forwarding address fees, pending charges, adjustments, or fees related to package preparation.

Yes. Aiyu Japan has operations and an office in Osaka, Japan. From there, we manage package reception, storage, preparation, and international shipping.

No. Our office and warehouse are private operational facilities. We do not offer public walk-in service or customer reception without prior coordination.

In-person pickup is not part of our regular service. Any exception must be confirmed in advance by Aiyu Japan.

Please send your AJ code, order number, tracking number if applicable, product link, and a clear explanation of the case. This helps us review the situation more efficiently.

Because Aiyu Japan acts as an intermediary. Some decisions or timelines depend on stores, sellers, carriers, customs, or payment processors.